Barclays app and website down leaving customers unable to log in

Website DownDetector has received 431 reports of problems in the last hour with the issue largely seeming to affect those in London, Birmingham and the surrounding areas.

As of 7.30am, Barclays' own system monitor lists "trouble logging in" to online banking and mobile banking and states that it's experiencing "technical difficulties" with its telephone banking service.

The bank's website adds that "we're working to fix this".

Barclaycard has also replied to one customer on social media to confirm that the Barclays app is "having some issues".

The bank tweeted: "The Barclays app is having some issues at the moment. It may be best to call 0333 200 1014 to speak to the help desk."


Customers are tweeting their frustration with the outage on social media.

One user called Peter wrote: "Barclays are your web and app services down this morning?"

Another called Andy said: "Barclays – having trouble logging into mobile app – any known issues this morning?"

Meanwhile, Sarah wrote: "Don't understand why I have the #barclaysbankapp when it’s constantly down all the time. All I want is to transfer my money to get food without having too call them constantly."

Another customer reports problems with the bank's telephone service saying: "Hey Barclays, the mobile app is stuffed and telephone banking isn't working. Can we please have an update please?".




The Sun has contacted Barclays to find out what's going on and we'll update this story as soon as we get a response.

Barclays last went down in November leaving hundreds of customers locked out of their accounts.

But it's not the only bank to experience problems. Only this week, Lloyds Bank's internet banking service went down for a day.

Meanwhile a Visa card meltdown last summer left Brits raging as they couldn't pay for anything from trains tickets to McDonald's meals.

Your rights when your banking goes down

Will your expenses be covered? If you suffer knock-on costs you should make a note of dates, keep receipts and a log of how much you've been left out of pocket. The bank may reimburse you.

What are the alternatives? Visit a branch or try telephone banking if you urgently need to access cash.

How to complain about your bank? Firstly, complain to Lloyds Bank. If the problem is not resolved to your satisfaction after eight weeks then you can complain to the free Financial Ombudsman Service.


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