Man’s incredibly brutal TripAdvisor reviews leave pub owners feeling ‘powerless’
When it comes to independent businesses, word of mouth is incredibly important.
You want people to be out there, telling others how great you are and recommending that they pay you a visit.
Negative reviews are a business owner’s worst nightmare, as they can do serious damage to the establishment’s reputation – especially if that business is a pub or restaurant.
And when it comes to bad reviews, there’s one person that really strikes fear into the heart of restaurant owners, particularly those based in Cornwall.
A TripAdvisor reviewer known as Denthecard has made a name for himself online after leaving a series of scathing reviews, reports Cornwall Live.
Pubs and restaurants in Cornwall, where he often dines out, are said to have been left feeling "powerless" after he branded their businesses "disgusting" and "appalling".
The diner’s reviews often give just one star out of five and feature complaints about "obnoxious" staff or "poor beer".
In one harsh review, Denthecard brands the Old Ale House in Truro a "gay bar" (it’s not a gay bar), in another he instructs people to "wipe their feet on the way out" of the Try Dowr Wetherspoons in Truro.
According to his profile, the mysterious user is from Birmingham has posted a total of 80 reviews to date.
His posts aren’t exclusive to British restaurants and pubs, with him having travelled more than 170,000 miles around the world, visiting America, Africa and Asia.
It’s also important to note he does share the occasional good review on the site, with him recently proclaiming that the Three Rivers Cafe in Truro is "marvellous" and serves the "best breakfast" in Truro.
However the positive comments are not enough to satisfy local business men and women.
The landlord of the Plume of Feathers, Portscatho said: "He goes all over Cornwall to some of its best venues writing the most vile things. We’re powerless to stop him. This shouldn’t be allowed.
"I know a lot of businesses are annoyed by what he writes.
"This is why TripAdvisor is becoming increasingly irrelevant. People like him can write nasty and damaging reviews but when you tackle TripAdvisor about it they don’t do anything."
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