Barclays online banking down with customers unable to log into accounts

Customers complained on Twitter that the website was showing error messages and that they couldn't log in – but the problems now appear to be fixed.

A spokesman for Barclays said its website suffered from "technical difficulties" but that access is now "restored".

People who first reported problems at about 12pm today said that the website had been asking them for four digits instead of the usual five when they try to log in, which didn't let them access their accounts.

Online banking appears then appeared to crash completely for many customers, according to reports on Twitter and outage tracking website Down Detector.

Several received an error message which told them the website was "experiencing technical difficulties".




It urged customers to "try again later".

Mobile and telephone banking were still working, according to Barclays.

At the peak of the problems at about 12pm, there were 170 reports of issues with Barclay's online banking, according to Down Detector.

An outage map reveals that people were experiencing problems all over the UK, from Belfast to Glasgow, with the majority of reports coming from London.

A Barclays spokesman said earlier today: "We're currently experiencing some technical problems – customers are still able to use Barclays Mobile Banking app to check their balance, make and receive payments.

"We’re on it, and as soon as it’s fixed we’ll let you know."

Barclays has 24million customers in the UK.

Yesterday, Lloyds' internet banking also went down, leaving people unable to see their bank balance or make payments.

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