Worst Valentine’s Day flower fails including wilted roses and dying daffodils – The Sun

LOVERS sending a bouquet of flowers to their partners have been left disappointed when their orders arrived battered, broken and dying.

Customers have shared photos of the dud floral arrangements from retailers including Moonpig, Interflora and Tesco online.

Claire Daniel slammed her Moonpig delivery a "disgrace" after a bunch of roses turned up at her house in a poor condition.

She posted photographs on Facebook of the less than perfect blooms drooping to one side because the stems had snapped during delivery.

She wrote: "These turned up to my house battered and each rose snapped shoved to the end of the box!

"Yet still your customer service team thinks this is acceptable and there’s no issue, they can’t even stand in a vase they fall out because they're snapped!"

Another disappointed Bloom & Wild customer said that she was "pretty disappointed" that the flowers she ordered turned up looking nothing like the photograph when they turned up.

She said: "@BloomandWild looks nothing like the 1st day picture, very sparse and sorry looking stems."

She added that a few of the flowers were damaged and broken too.

Another Moonpig customer was left "disgusted" after the bouquet of roses he sent to his husband "might as well be dead".

The card he'd also bought was "completely pixelated" despite the high resolution of the image.

What are my rights regarding my Valentine's flowers?

IF your flowers are already wilting, or have browning petals and leaves, you might be entitled to a refund.

This also applies if they arrived crushed, damaged, or don't match the description online.

According to consumer group Which? your complaint should be covered under the Consumer Rights Act and must be made directly to the florist.

Your refund should include the initial cost of the flowers, as well as any delivery charges.

To start the process, you need to take a picture of your flowers to support your complaint – this goes for whether you're the sender, or receiver.

Then provide the florist with as much information about your order as possible, include any order numbers and the delivery address.

You will also be able to get the delivery charges refunded if you paid extra for it to be delivered on a specific day.

A Tesco shopper was disappointed to discover the bunch of daffodils that her husband had bought for her were "dead".

She said: "I don't like roses but daffs. My husband bought these for me for #Valentines. Why are you selling dead flowers? Sentiment ruined."

And a frustrated Interflora customers posted a photo on Twitter flowers missing petals after spending £30 for the bouquet.

The added: "Way to ruin a lovely #Valentines_day."

A Moonpig spokesperson told The Sun that it has delivered over two million personalised cards, gifts and flowers in Valentine's Day but admits that it has received complaints from a "handful of customers".

They added that the company is in contact with customers to "put things right".

A Tesco person added that customers who aren't happy with their flowers should return them to stores in exchange for a refund.

A spokesperson for Interflora said: "While it is a small number of the overall volume of orders, we do take each and every enquiry very seriously."

It is also working to put things right for these customers.

A Bloom & Wild spokesperson is urging customers to contact their customer service team if their delivery hasn't been up to scratch.

The Sun has contacted Marks & Spencer for comment.

They've not the only ones to be disappointed on St Cupid's day – Moonpig has been accused of "ruining Valentine's Day" by furious shoppers after it sent the wrong cards.

If you've been left less than impressed with your flower delivery this Valentine's Day then you should check out our guide to your rights.

Left it to the last minute? Here are five cheap and cheerful last-minute ideas to make your partner feel loved this Valentine’s Day.

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