At-seat food and drink service to launch on LNER trains

No more wobbly trips down the aisles for refreshments! UK-first at-seat food and drink service to launch on LNER trains via QR menu codes

  • LNER said it would be the UK’s first train operator to offer such a service 
  • The service, called Let’s Eat – At Your Seat, will launch on a trial basis next month 
  • It means that crew members, rather than passengers, will stagger down aisles 

Rail passengers will soon be able to order food and drink delivered to their seat using their mobile phone.

London North Eastern Railway (LNER) said it would be the UK’s first train operator to offer such a service when it launches a trial next month.

The service, called Let’s Eat – At Your Seat, will allow customers to order refreshments without having to stagger down the aisles to visit an onboard shop.

LNER passengers will soon be able to order food and drink delivered to their seat using their mobile phone

The at-seat service works via a QR code on LNER’s onboard menus

To use it, passengers will have to scan a QR code on the train’s onboard menus, which will take them to a webpage displaying the refreshments on offer.

Once they’ve inputted their carriage and seat number and made their selection, the customer will then pay by card and wait for their order to be delivered to them by a crew member.

According to LNER, which runs services on the East Coast Mainline, the menu for standard class will include hot and cold drinks, snacks, sandwiches and breakfast items.

In first class, passengers can use the service to order complimentary hot meals, including cooked breakfasts and dishes such as fish cakes, curry and afternoon tea. There is also an extended selection of beers, wines and spirits.

A survey of 750 people commissioned by LNER suggested that 40 per cent of people want to use digital ordering and payment technology to minimise physical contact and enable social distancing.

The operator’s head of catering, Richard Judge, said: ‘We are always looking for new ways to provide excellence in our customer experience onboard and this new at-seat service will allow us to extend our food and drink offer to customers from the comfort of their seat.

‘Customers in both standard and first class will be able to browse the menu in their own time and order at their own convenience, enhancing their onboard experience and improving their journey with us.’

If the trial is successful, the service could be rolled out across LNER’s entire fleet later this year.

The company says it will still be retaining its onboard shops and trolley services.

A survey commissioned by LNER suggested that 40 per cent of people want to use digital ordering and payment technology to minimise physical contact and enable social distancing 

The operator’s onboard shops had been closed due to the coronavirus pandemic but reopened today offering a limited range of food and drink for sale by contactless payments only.

It has also resumed complimentary catering for first-class passengers.

LNER is owned and overseen by the Department for Transport’s Operator of Last Resort.

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