I was outraged when airline charged me £1,100 to take an extra suitcase on a flight | The Sun
A DAD was left stunned after trying to add an extra suitcase to his flight booking – only for it cost more than £1,100.
Jason Harvey, 52, booked flights for his family with Thai Airways from London to Bangkok when he tried to book an extra 30kg of luggage.
Despite paying £1,200 each for the return tickets, which included a 35kg bag, he later tried to add another piece of luggage to leave room for gifts and British snacks to take to his family.
However, he was left horrified after the website tried to charge him £1,120 for another suitcase – more than the flights cost themselves.
He told Sun Online Travel: "I looked at all our stuff and thought it looks like I'm going to need [an extra suitcase]."
"I thought it would be around £100, but when I was quoted £1,120 for a 30kg piece of luggage, I thought this can't be right.
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"I assumed something was lost in translation and that a full stop or comma was in the wrong place."
Mr Harvey claims he spoke to a member of Thai Airways staff over the phone who confirmed the £1,120 one-way bag charge.
He said: "I asked if this was an error and to speak to a manager, but they told me that this was correct and that the manager would give the same answer."
"I fly a lot, and a month ago it only cost me $100 (£82) for a second bag from Los Angeles International Airport to London Heathrow, which is the same distance.
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"I don't understand why this price is ten times more. It would be cheaper to add an extra passenger onto the journey."
When Mr Harvey tried a few days later – hoping it was an error – he was still quoted £1,120 for the same additional bag on the Thai Airways website.
He said: "I have no idea why the prices are different now, it seems to me that [they] don't know themselves."
As it stands, the family said they were not going to pay for the additional luggage.
He added: "I can't believe airlines are charging this much for a bag during the cost of living crisis."
The Sun Online Travel has approached Thai Airways for a comment.
Earlier this year, desperate easyJet passengers resorted to snapping off their suitcase's wheels to avoid paying for extra luggage.
And here are the airlines that have the strictest hand luggage rules.
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